Between November 2022 and January 2023, I led a team of freelance copywriters and copy editors through a major project for the International Federation of Red Cross & Red Crescent Societies (IFRC). We helped produce regional and country-level plans and impact reports for 124 National Societies across the global network. I had a customer-facing role that involved a high level of planning, communication and diplomacy, cultural sensitivity and quality control. This complex project supported the IFRC’s reporting obligations and fundraising activities, while driving stakeholder engagement. It involved interpreting challenging source materials, writing and editing copy, and ensuring consistent brand messaging and tone of voice.